Frequently Asked Questions
What is Silver State Reserve / CFA Policy? Click Here
Does Silver State Inc. have custom ability with its products?
All returns for credit must be made within 30 days from purchase and must include a copy of the original invoice. Materials returned for credit for reasons other than material flaws must be approved by Silver State and are subject to a 25% restocking fee and you would be responsible for the return freight. Fabric orders less than 6 yards are final sales and are not returnable.
SPECIAL ORDERS: Based on your account terms, all special order products must be prepaid or have at least a 50% deposit. Once special order items are put into production, they cannot be cancelled and any prepayment or deposits are forfeited. All special orders are final sales and are not returnable.
What are the credit policies and procedures?
Where is my order shipping from?
What credit cards do you accept?
Can I see dropped patterns on the website?
Can Sunbrella be used for draperies in a commercial setting?
Can Crypton be used outdoors?
What is the difference between Sunbrella furniture and awning weight?
What are double rubs?
WARNING AS PER CALIFORNIA PROPOSITION 65: THESE PRODUCTS CONTAIN CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, BIRTH DEFECTS AND OTHER REPRODUCTIVE HARM.